Effective Date: August 5, 2026
Introduction
Welcome to Rivanno, legally operated by Pet Town. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or subscribe to our newsletter, we may collect:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Payment Information, processed securely through our payment provider
- Order History
- Customer Support Communications
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral URLs
- Date and Time of Visits
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Communicate order updates
- Respond to customer inquiries
- Improve website performance
- Personalize your shopping experience
- Detect fraud and unauthorized activities
- Comply with legal obligations
- Send promotional emails if you have chosen to receive them
Payment Information
Payments are processed securely through trusted third-party payment providers.
Rivanno does not store or have direct access to your complete payment card information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing performance
- Enhance user experience
You may disable cookies through your browser settings. However, some website features may not function properly.
Third-Party Services
We may use trusted third-party service providers to operate our business, including services related to:
- Payment Processing
- Shipping and Order Fulfillment
- Website Hosting
- Analytics
- Email Communications
- Fraud Prevention
These providers receive only the information necessary to perform their services and are expected to protect your information.
Google Analytics
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as pages viewed, device information, browser type, and approximate geographic location. This information helps us improve our website and customer experience.
Marketing Communications
If you subscribe to our mailing list, we may send promotional emails regarding:
- New Products
- Special Offers
- Store Updates
- Seasonal Promotions
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
How We Share Information
We do not sell or rent your personal information.
We may share information only when necessary with:
- Payment Processors
- Shipping Carriers
- Technology Providers
- Legal Authorities when required by law
- Fraud Prevention Services
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to certain uses of your information
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
Business Name: Rivanno
Legal Business Name: Pet Town
Phone: +1 212-996-6211
Email: info@rivanno.shop
Address: 1676 1st Ave, New York, NY 10128, United States
Time Zone: Eastern Time (ET)
Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We will make reasonable efforts to respond to all privacy-related inquiries in a timely manner.