Effective Date: August 5, 2026
Introduction
At Rivanno, we are committed to providing a secure, transparent, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and order verification.
By placing an order through our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We currently accept secure payments through PayPal.
Through PayPal, customers may be able to pay using:
- PayPal Balance
- Visa
- Mastercard
- American Express
- Discover
- Eligible Debit Cards
- Linked Bank Accounts, where supported by PayPal
Available payment options may vary depending on your country or PayPal account.
Payment Security
Your payment security is extremely important to us.
All transactions are processed through secure, encrypted payment gateways. Rivanno does not collect, store, or have direct access to your complete credit or debit card information.
Payment information is handled securely by our trusted payment provider in accordance with applicable industry security standards.
Order Confirmation
Once your payment has been successfully authorized, you will receive an order confirmation email containing:
- Order Number
- Purchased Items
- Billing Information
- Shipping Details
- Order Summary
If you do not receive an order confirmation within a reasonable time, please contact our customer support team.
Payment Authorization
All payments are subject to authorization and verification by the payment provider.
If your payment cannot be verified or authorized, your order may be delayed, placed on hold, or cancelled.
Billing Accuracy
Customers are responsible for providing accurate billing information during checkout.
Incorrect billing details may result in payment delays, declined transactions, or order cancellation.
Pricing
All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.
Prices are subject to change without prior notice.
However, once an order has been successfully placed and payment has been completed, the purchase price will not change for that order.
Taxes
Applicable sales taxes may be calculated during checkout based on the shipping destination and applicable laws.
The total amount payable will be displayed before completing your purchase.
Failed or Declined Payments
A payment may fail for various reasons, including:
- Insufficient Funds
- Incorrect Billing Information
- Bank Authorization Failure
- Payment Provider Restrictions
- Security Verification Failure
If your payment is declined, you may attempt the transaction again using updated payment information or an alternative payment method available through PayPal.
Fraud Prevention
To protect our customers and our business, Rivanno reserves the right to review, verify, or decline any order that appears suspicious or potentially fraudulent.
Additional identity or payment verification may be requested before processing certain orders.
Orders suspected of fraudulent activity may be cancelled without prior notice.
Order Cancellation
Orders may only be cancelled before they have entered processing or shipment.
Once an order has been shipped, cancellation may no longer be possible. Please refer to our Refund & Returns Policy for information regarding eligible returns.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
For complete information regarding returns, exchanges, and refunds, please refer to our Refund & Returns Policy.
Payment Disputes
If you believe you have been charged incorrectly or experience any payment-related issue, please contact us before initiating a chargeback or payment dispute.
We are committed to resolving payment concerns promptly and fairly.
Policy Updates
Rivanno reserves the right to modify this Payment Policy at any time to reflect changes in our business practices, payment providers, or legal requirements.
Updated versions will be posted on this page with a revised Effective Date.
Contact Us
If you have any questions regarding this Payment Policy or need assistance with a payment-related issue, please contact us using the information below.
Business Name: Rivanno
Legal Business Name: Pet Town
Phone: +1 212-996-6211
Email: info@rivanno.shop
Business Address: 1676 1st Ave, New York, NY 10128, United States
Time Zone: Eastern Time (ET)
Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Our customer support team will make reasonable efforts to respond to payment-related inquiries in a timely manner.