How can we
help you?
Questions about an order, product, delivery or store policy? Our support team is here to help make your Rivanno experience as straightforward as possible.
We're here when you need us.
Contact Rivanno for help with products, orders, shipping, returns or general store questions.
Email Us
info@rivanno.shopCall Us
+1 212-996-6211Our Address
1676 1st Ave,New York, NY 10128
Business Hours
Monday – Friday
9:00 AM – 5:00 PM ET
Tell us what
you need help with.
Providing your order number when contacting us about an existing order can help us understand your request faster.
Contact Us
Complete the form below and provide as much detail as possible.
Rivanno contact details.
For questions regarding our store, orders, products, policies or privacy practices, you can contact us using the details provided here.
Before you contact us
These answers may help you find what you need quickly.
Where can I check my order status?
Visit our Track Your Order page and enter your order number together with the billing email used when placing your order.
What information should I provide about an order?
Include your order number and the email address associated with the order whenever possible. Please never send complete payment card details.
When is customer support available?
Rivanno's stated business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Chat support is available 24/7.
Can I contact Rivanno about returns or refunds?
Yes. Contact our support team with your order information and your question. Return and refund eligibility remains subject to the applicable store policies.